Refund policy

Refund Policy

Last updated: [29/07/2026]

Thank you for shopping with Eternalhub. Please read our refund policy carefully before making a purchase, as our products are digital in nature.

Digital Products — No Refunds After Access

Since all our products (reel bundles, templates, ebooks, and other digital downloads) are delivered instantly and electronically, we do not offer refunds once the download link has been accessed or the product has been delivered, except in the specific cases listed below.

This policy exists because digital products cannot be "returned" once accessed, unlike physical goods.

When You ARE Eligible for a Refund

We will provide a full refund or replacement in the following situations:

  • You did not receive your download link within 24 hours of successful payment, and our support team was unable to resolve the delivery issue.
  • The file is corrupted, broken, or inaccessible, and we are unable to provide a working replacement within a reasonable time.
  • You were charged more than once for the same order due to a technical or payment gateway error.
  • The product significantly differs from what was described on the product page (e.g., wrong content entirely).

When Refunds Will NOT Be Provided

  • Change of mind after purchase
  • You no longer need the product
  • You did not read the product description before buying
  • You were able to access and download the content successfully
  • Requests made after [Insert Number, e.g., 7] days from the date of purchase

How to Request a Refund

If you believe you're eligible for a refund based on the criteria above:

  1. Contact us at [eternalhub3@gmail.com] within [Insert Number, e.g., 7] days of your purchase
  2. Include your order number, the email used for purchase, and a clear description of the issue
  3. Our team will review your request and respond within 24 hours business days

Refund Method

Approved refunds will be processed back to your original payment method (via Razorpay) within [2 to 3] business days, depending on your bank/payment provider's processing time.

Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: [eternalhub3@gmail.com]