Return Policy

Last updated: [01/01/2026]

We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. Returns Eligibility

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect

  • The issue is reported within 48 hours of delivery

  • The product is unused, unwashed, and in original packaging

Returns will not be accepted for reasons such as change of mind, wrong product ordered by the customer, or minor color variations.

2. How to Request a Return

To request a return, please contact us at [your support email] within 48 hours of receiving your order.

Include:

  • Order ID

  • Clear photos or video of the product

  • Description of the issue

Our team will review your request and respond within 1–2 business days.

3. Return Process

Once your return request is approved:

  • We will arrange a reverse pickup (where available), or

  • Ask you to ship the product to our return address

Products returned without prior approval will not be accepted.

4. Refunds

After receiving and inspecting the returned product:

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be credited to the original payment method

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after confirmation.

5. Replacement Policy

If eligible, we may offer a replacement instead of a refund at no extra cost.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse or improper handling

  • Products purchased during sale or clearance

  • Hygiene-related products (if opened or used)

7. Cancellation Policy

Orders can be cancelled only before dispatch.
Once shipped, cancellation requests will not be accepted.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account or payment app

  • Contact your bank/payment provider

  • If the issue persists, contact us at [eternalhub3@gmail.com]

9. Contact Us

For any return or refund queries, reach out to us:

📧 Email: [eternalhub3@gmail.com]